Privacy Policy & Terms of Service

1. Introduction

AdherePod ("we," "us," or "our") respects your privacy and is committed to protecting your personal and health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our medication adherence platform, including our website, voice assistant, email services, and SMS/text messaging services.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number
• Medication Data: Medication names, dosages, schedules, reminder preferences
• Voice Conversation Transcripts: Recordings and transcripts of interactions with our voice assistant
• Health Information: Information related to your medications and adherence patterns
• Usage Data: Device information, browser type, IP address, pages visited, and interaction patterns

3. SMS/Text Messaging

If you opt in to receive SMS/text messages from AdherePod, we will send you medication reminders, health notifications, and account updates via text message. Message frequency varies based on your medication schedule and preferences. Message and data rates may apply. You can opt out at any time by replying STOP to any message. For help, reply HELP or contact us at support@adherepod.com or 203-470-9996.

4. SMS Data Sharing

We do not share, sell, rent, or otherwise disclose your phone number or SMS opt-in data with any third parties or affiliates for marketing or promotional purposes.

5. How We Use Your Information

We use the information we collect to:

• Send medication reminders via email and SMS
• Deliver daily medication summary reports
• Send account notifications (password resets, security alerts)
• Improve and optimize our services and user experience
• Provide voice assistant functionality for medication management

6. Data Security

We implement industry-standard security measures to protect your data:

• Encryption at rest: AES-256 encryption via Neon/AWS for all stored data
• Encryption in transit: TLS encryption for all data transmitted between your device and our servers
• Password hashing: bcrypt hashing algorithm for all user passwords
• Encrypted sessions: JWT-based encrypted session tokens

7. Your Rights

You have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Opt-Out of SMS: Reply STOP to any SMS message to immediately opt out of text messaging

To exercise any of these rights, contact us at support@adherepod.com or call 203-470-9996.

1. Introduction

These Terms of Service ("Terms") govern your use of the AdherePod platform, including our website, voice assistant, email services, and SMS/text messaging services (collectively, the "Services"). By accessing or using our Services, you agree to be bound by these Terms. If you do not agree, please do not use our Services.

2. Services

AdherePod provides a medication adherence platform that includes:

• Voice-powered medication management assistant
• Automated email medication reminders and daily summaries
• SMS/text message medication reminders
• Pill identification assistance
• Medication tracking and adherence reporting

3. SMS/Text Messaging Terms

By opting in to AdherePod SMS services, you consent to receive the following types of text messages:

• Medication reminders: Alerts when it is time to take your medications
• Health notifications: Important updates about your medication schedule
• Account updates: Security alerts and account verification messages

Message frequency varies based on your medication schedule and account activity. Message and data rates may apply depending on your mobile carrier and plan. AdherePod is not responsible for any fees charged by your carrier.

Opt-Out: You may opt out of SMS messages at any time by replying STOP to any message you receive from us. After opting out, you will receive a one-time confirmation message. You will no longer receive SMS messages from AdherePod unless you opt in again.

Help: For assistance, reply HELP to any message, email us at support@adherepod.com, or call 203-470-9996.

Carrier Liability: Carriers are not liable for delayed or undelivered messages. AdherePod does not guarantee message delivery and is not responsible for messages that are not received due to carrier issues, device incompatibility, or other factors outside our control.

4. Health Information Disclaimer

AdherePod is NOT a medical device and does NOT provide medical advice. The information and services provided by AdherePod are intended solely to assist with medication adherence and are not a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition or medication. Never disregard professional medical advice or delay seeking it because of information provided by AdherePod.

5. Intellectual Property

All content, features, and functionality of the AdherePod platform — including but not limited to text, graphics, logos, icons, images, audio, software, and the overall design — are the exclusive property of AdherePod and are protected by United States and international copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content without our prior written consent.

6. Limitation of Liability

To the fullest extent permitted by applicable law, AdherePod and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from (a) your use of or inability to use the Services; (b) any unauthorized access to or use of our servers or any personal information stored therein; (c) any interruption or cessation of transmission to or from the Services; or (d) any bugs, viruses, or the like that may be transmitted through the Services by any third party.

7. Changes to Terms

We reserve the right to modify these Terms at any time. If we make material changes, we will notify you by email or through a prominent notice on our platform. Your continued use of the Services after any changes become effective constitutes your acceptance of the revised Terms. We encourage you to review these Terms periodically.

8. Contact Us

If you have any questions about these Terms of Service or our Privacy Policy, please contact us:

• Phone: 203-470-9996
• Email: support@adherepod.com
• Address: 1700 Manor Rd, Havertown, PA 19083